FAQs
Find answers to common questions
How can I get an estimated delivery date for my delivery?
The most current status of your parcel or package delivery can be found on www.uniuni.com/tracking. This includes an estimated delivery date for most parcels and packages.
I've ordered an item and there are no updates on my tracking number. How can I find out the estimated delivery date?
When an order is placed, the merchant or seller you purchased from needs time to process, fulfill, and prepare your order for shipment before it is physically provided to UniUni for delivery. UniUni can only provide an estimated delivery date after your parcel or package is physically received. If there are no updates or changes on your tracking number, it likely means your merchant or seller is still processing your order. Please contact your merchant or seller for the latest status of your order during this time. An estimated delivery date will be provided after UniUni physically receives your parcel or package.
How can I update my delivery information (unit number, gate/buzz code, phone number, or delivery instructions)?
To update your delivery information, submit your request via the chatbot at www.uniuni.com/support/. Please be aware that if your parcel or package is actively out for delivery with a delivery driver, delivery instructions may not reach the delivery driver in time.
