Customer Support

After you place an order, the merchant or seller may need time to process it before handing it over to UniUni for delivery. If there are no updates on your tracking number, your order is likely still being processed by the merchant or seller. Please contact them for the latest order status. An estimated delivery date will appear once UniUni physically receives your parcel.

To update your delivery information, submit your request via the chatbot on the support page. Please note that if your package is out for delivery, the updated instructions may not reach the driver in time.

1. First Delivery Attempt:
   If the first delivery attempt fails, a reattempt will occur within 48 hours in most circumstances. No action is needed from you unless updates to your delivery details are required.
2. Second Delivery Attempt:
   If the second delivery attempt fails, your parcel will be returned to UniUni’s warehouse. Once the status is updated to “storage,” you can contact Customer Support to arrange a re-delivery. Your parcel will be stored in UniUni’s warehouse for 30 days.
3. Rejected Delivery Attempt:
   Delivery attempts may be rejected if the address is a USPS PO Box (which UniUni does not deliver to) or if the address provided is incorrect. If a delivery attempt is rejected, please update your delivery address details.

To request a second delivery, please submit a request through the UniUni chatbot on the support page and include the following details:

1. Delivery address
2. Contact information
3. Any specific delivery instructions

Package pick-up services are currently available only in Canada and only in select cities, including Montreal, Toronto and North York. For all other locations across Canada and the United States, a re-delivery request may be required to have your package delivered.

Deliveries cannot be made to post offices or PO boxes.

1. Verify Delivery Status: Go to our tracking page  to confirm your parcel status and to view proof-of-delivery photos if available.
2. Investigate: Ask other members of your household if your parcel was received. Check as well with neighbors, building management and mailroom/lobby staff.

1. Document the damage: Take clear photos of the damaged package and its contents.
2. Submit the details: Share your photos, contact details and tracking number with the UniUi chatbot on the support page.
3. UniUni Review and Investigation:  UniUni’s Customer Support will review the issue and determine next steps. You may also contact your merchant or seller for further assistance

We welcome feedback about our delivery drivers. If you have comments to share, please include the date, time and any relevant details. You can submit your feedback through the UniUni chatbot on the support page.

To view your proof-of-delivery photos, go to tracking page and submit your tracking number. Select the “View Delivery Confirmation” link and enter the postal/zip code associated with your parcel.

UniUni is responsible for delivering your package. For any concerns about the items inside, please contact the merchant, seller or vendor you purchased from.

Uniuni provides last-mile delivery services.  To return an item, please contact the merchant, seller or vendor you purchased from. They manage all return policies and procedures.

If you received a parcel and are unsure of the sender, UniUni has limited information available. Parcels arrive pre-labeled and do not include detailed sender details.